EXCHANGE & RETURNS

EXCHANGE AND RETURNS

EXCHANGE:

YOUR SELECTED ITEMS, OR ONE OF THEM, DIDN'T FIT? OR YOU CHANGED YOUR MIND AND WANT A DIFFERENT COLOR? CHECK OUR ONLINE SHOP FOR AVAILABILITY AND JUST PLACE A NEW ORDER. 

SEND THE ITEMS YOU WANT TO EXCHANGE BACK TO US AND WE WILL REFUND YOU FOR THE RETURNED ITEMS ONCE WE RECEIVED THEM BACK.

HOW DO I RETURN AN ARTICLE?

WITHIN 14 DAYS AFTER RECEIVING YOUR ORDER, YOU CAN RETURN IT TO US. 

YOU CAN JUST USE THE RETURN FORM THAT IS INCLUDED IN YOUR PACKAGE. IT ALSO MENTIONS THE RETURN ADDRESS.

THE FULL PURCHASE AMOUNT WILL BE REFUNDED WITHIN 14 DAYS (MONDAY TO FRIDAY). 

RETURN – STEP BY STEP:

1. FILL IN THE RETURN FORM AND TELL US THE REASON WHY
2. PUT THE ITEMS BACK IN THE BOX TOGETHER WITH THE RETURN FORM AND CLOSE IT SAFELY
3. FILL IN THE RETURN LABEL FROM WHATEVER CARRIER YOU ARE SHIPPING WITH AND USE THE ADDRESS BELOW FOR YOUR RETURN.

THE VIERGE GMBH

ZÜRICHSTRASSE 150

8700 KÜSNACHT

SWITZERLAND

 

AS SENDER, PLEASE FILL IN YOUR ADDRESS DETAILS.

 

4. SEND THE BOX BACK TO US. SHIPPING COSTS FOR THE RETURN HAVE TO BE PAID BY YOU. 

REFUND:

DEPENDING ON YOUR METHOD OF PAYMENT, WE WILL REFUND YOU BACK EITHER ON YOUR ACCOUNT DIRECTLY (PRE-PAYMENT METHOD) OR YOU WILL RECEIVE THE CREDIT BACK ON YOUR PAYPAL-ACCOUNT.